Frequently Asked Questions (FAQ) ZAROKS
1. What is ZAROKS?
ZAROKS is a premium perfume
brand offering high quality fragrances for men and women, available for online
purchase across Pakistan.
2. Are ZAROKS perfumes original?
Yes. All ZAROKS perfumes
are carefully crafted using high quality fragrance oils and impression and
ingredients to ensure a long lasting and pleasant scent experience.
3. How long do ZAROKS perfumes last?
Fragrance longevity depends on
skin type, environment, and usage. On average, our perfumes are designed to
last 6–10 hours.
4. Do you deliver all over Pakistan?
Yes, we offer nationwide
delivery across Pakistan through reliable courier services.
5. How long does delivery take?
Orders are usually delivered
within 2–5 working days. Delivery to remote areas may take slightly
longer.
6. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Online payments via Bank Alfalah Payment Gateway
All online payments are secure and
encrypted.
7. Is it safe to pay online?
Yes. All online transactions are
processed through Bank Alfalah, and ZAROKS does not store your
card or banking details.
8. Can I return or exchange a perfume?
Due to the nature of perfume
products, opened or used items cannot be returned or exchanged. Returns
are accepted only if:
- Wrong product delivered
- Product received damaged or leaking
The issue must be reported within 24
hours of delivery.
9. When will I receive my refund?
Once your return is approved,
refunds are processed within 7–10 working days, using the original
payment method or bank transfer for COD orders.
10. Can I cancel my order?
Orders can be cancelled before
dispatch only. Once shipped, cancellation is not possible.
11. What should I do if my order arrives damaged?
Please contact us within 24
hours of delivery with clear photos or a video of the issue so we can
assist you promptly.
12. Will the perfume smell the same on everyone?
Fragrance reacts differently
depending on skin chemistry, temperature, and lifestyle, so the scent may vary
slightly from person to person.
13. Do you offer bulk or wholesale orders?
For bulk or special orders, please
contact us directly at zaroks@zaroks.com.
14. How can I contact ZAROKS?
You can reach us at:
📧Email: zaroks@zaroks.com
WhatsApp: 03334446157